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Answers to common questions about Flashmail, grouped by topic. Search, or pick a topic below.

Getting started & plans

Is there really a free plan?

Yes. Flashmail has a Free Forever plan. Paid plans add more sending credits per month and more features, and the Starter plan has a 14-day trial.

More on this page: For startups & SMEs
Do I need a designer to make good-looking emails?

No. Start from a template and change the text, images and buttons in the drag-and-drop builder. You can save your own version to reuse.

More on this page: For startups & SMEs
Can I bring my existing contacts?

Yes. Import a CSV file into a list. You can tag everyone in the import, and Flashmail creates a segment for that tag when the import finishes.

More on this page: For startups & SMEs
Can we change plans later?

Yes. Talk to our team when your needs change and we will move you to the plan that fits.

More on this page: Pricing
Do you offer plans for larger organisations?

Yes. For high sending volumes, multiple brands or custom integrations, contact sales for a tailored plan.

More on this page: Pricing
Is contact import available on every plan?

Contact import depends on your plan. See Pricing for what each plan includes, or contact us if you need help moving a large list.

More on this page: Switch to Flashmail
What about contacts who unsubscribed?

Add the addresses that unsubscribed to the blacklist before your first campaign. Flashmail will never send campaigns to them.

More on this page: Switch to Flashmail
Do my automations move automatically?

No. Automations are set up again in Flashmail. Most common flows, such as welcome series, birthdays and abandoned cart reminders, have a ready-made trigger.

More on this page: Switch to Flashmail

Contacts & signup forms

Can I see all my subscribers in one place?

Yes. The Contacts page shows every subscriber across all your lists in one searchable table.

More on this page: Audience Management
What happens when I import a CSV?

You can tag every imported contact, and Flashmail creates a segment for that tag when the import finishes.

More on this page: Audience Management
Can I export my contacts?

Yes. You can export your subscribers.

More on this page: Audience Management
Where do new signups go?

Each form is connected to a list, and new contacts are added to it automatically.

More on this page: Signup Forms & Website Tracking
What is connect.js?

It is the JavaScript tracking snippet you install after adding your domain under Websites. Visitors and form submissions then flow in and sync to your lists.

More on this page: Signup Forms & Website Tracking
Can I send a welcome email automatically?

Yes. Create an automation that starts when someone subscribes to the list.

More on this page: Signup Forms & Website Tracking
Can people register from our website?

Yes. Design a signup form, connect it to a list and embed it with a small code snippet. New sign-ups are added to the list automatically.

More on this page: For events & communities
How do I send reminders before an event?

Schedule a campaign for the send time and timezone you want, or use an automation with a date trigger and waits to send a series of reminders.

More on this page: For events & communities
Can I email only one group of members?

Yes. Tag members and build a segment from the tag, or segment by location or custom field, then send the campaign to that segment.

More on this page: For events & communities

Campaigns & templates

When should I use a plain text campaign?

Plain text emails feel personal and direct. They suit outreach, transactional-style updates and personal messages.

More on this page: Email Campaigns
What does the Preheader Enhancer do?

It fixes Gmail on Android removing commas from preheader text, and pads short preheaders so mail clients do not show body text in the inbox preview.

More on this page: Email Campaigns
Can I send again to people who did not open?

Yes. You can resend a campaign to subscribers who did not open it.

More on this page: Email Campaigns
Do I need to know HTML?

No. The drag-and-drop builder lets you design emails without coding. If you do have HTML, you can paste or upload it.

More on this page: Email Templates & Builder
Can I reuse a design?

Yes. Save any design as your own template and use it again in later campaigns.

More on this page: Email Templates & Builder
What about recipients who cannot view HTML?

Flashmail creates a plain-text version of your HTML email automatically.

More on this page: Email Templates & Builder
Will every recipient see the annotation?

Annotations are a Gmail feature for the Promotions tab. Gmail decides when to display them, so recipients on other email services, or emails Gmail files elsewhere, show your email normally.

More on this page: Gmail Annotations
Is this the same as buttons inside an opened email?

No. Gmail Annotations appear in the inbox list before the email is opened. Action buttons inside an opened email use a different Gmail markup.

More on this page: Gmail Annotations
Do I need to write any code?

No. You fill in the fields in the campaign wizard and Flashmail adds the markup to the email.

More on this page: Gmail Annotations
Can I send order confirmations from my store?

Yes. Create a template with placeholders such as the order number, then call the transactional API with the template key, the recipient and the values. Access to the API depends on your plan.

More on this page: For e-commerce
Can I follow up on abandoned carts?

Yes. Automation has an Abandoned Cart Reminder trigger that follows up with people who added items to their cart and left without buying.

More on this page: For e-commerce
Will every shopper see the deal badge?

Gmail Annotations are a Gmail feature for the Promotions tab, and Gmail decides when to show them. Other recipients see your email as usual.

More on this page: For e-commerce

Automation

What can I build with automation?

Welcome series, drip campaigns, re-engagement flows, abandoned cart reminders, goodbye emails and date-based emails such as birthdays or appointments.

More on this page: Marketing Automation
Can I stop a workflow once it is running?

Yes. You can pause a workflow at any time and activate it again later.

More on this page: Marketing Automation
How many automations can I create?

The number of automations depends on your plan.

More on this page: Marketing Automation

Reports

Do I need to set up tracking?

No. Flashmail tracks opens and clicks for your campaigns automatically.

More on this page: Analytics & Reports
Can I see which subscribers opened or clicked?

Yes. The open log and click log list each subscriber who opened or clicked, and the report shows your most active subscribers.

More on this page: Analytics & Reports
Can I see results by location?

Yes. Each campaign report includes a map with the top countries and locations for opens and clicks.

More on this page: Analytics & Reports

Sending domains & deliverability

Why do SPF, DKIM and DMARC matter?

These records tell mailbox providers that you are allowed to send email for your domain. They help providers trust your email.

More on this page: Deliverability
Can I send from my own domain on every plan?

Custom sending domains depend on your plan. Check the pricing page to see which plans include them.

More on this page: Deliverability
What happens when an email bounces or someone reports spam?

Flashmail handles bounces and complaints on the platform and adds those addresses to the blacklist, so they are skipped in future campaigns.

More on this page: Deliverability

Teams & access

Can several people work in the same account?

Yes. Add team users and assign roles. The activity log shows what each person did.

More on this page: For agencies
What is in a campaign report?

Recipients, delivered, opened and clicked with rates, plus unsubscribes, bounces and spam reports. You also see top links, top countries, the most active subscribers and performance over time.

More on this page: For agencies
Can each client send from their own domain?

You can add and verify several sending domains, each with SPF, DKIM and DMARC records. Custom sending domains depend on the plan.

More on this page: For agencies
Can we control what each team member can do?

Yes. Add users to the account and assign roles. The activity log records what each person did.

More on this page: For corporate teams
Can we send from our company domain?

Yes. Add the domain and verify its SPF, DKIM and DMARC records. Custom sending domains depend on the plan.

More on this page: For corporate teams
How do we connect Flashmail to our systems?

The REST API covers lists, subscribers and campaigns, and the transactional API sends notifications from templates. Each uses its own key or token.

More on this page: For corporate teams

API & integrations

Where do I find my API token?

In the portal, go to Account → API. Send the token as a Bearer header or as the api_token parameter.

More on this page: API & Integration
What format does the API use?

It is a REST API with JSON responses, such as {"status":1,"message":"Success","data":…}. The base URL is https://api.flashmail.id/api/v1.

More on this page: API & Integration
Is the transactional email API the same as the REST API?

No. Transactional email has its own endpoint and its own X-API-Key, separate from the account API token. Its availability depends on your plan.

More on this page: API & Integration
What is the difference between transactional and marketing email?

Transactional email is sent to one person because of something they did, such as logging in or resetting a password. Marketing email, such as a newsletter or promotion, is sent as a campaign to a list. Flashmail sends transactional email on its own priority lane, separate from campaigns.

More on this page: Transactional Email
Is the Transactional Email API available on every plan?

Access to the Email Utility API depends on your plan. Check the pricing page or your account to see whether your plan includes it.

More on this page: Transactional Email
Can I use my account API token?

No. Transactional email uses its own X-API-Key, separate from the account API token used for lists, subscribers and campaigns.

More on this page: Transactional Email
What does an API response look like?

Responses are JSON with a status, a message and a data field, for example {"status":1,"message":"Success","data":…}.

More on this page: For developers
Do transactional emails wait behind campaigns?

No. Transactional sends go through a dedicated priority lane, separate from the campaign sending queue.

More on this page: For developers
Is the transactional API on every plan?

Access to the Email Utility API depends on your plan. The REST API uses the token from Account → API.

More on this page: For developers
Do you connect to apps like online stores or CRMs?

Flashmail does not have a marketplace of ready-made app connectors. You can connect any system that can call an API, and bring website signups in with the tracking snippet and signup forms.

More on this page: Integrations
Can I use my own sending server?

Bringing your own sending server depends on your plan. See Pricing for what each plan includes.

More on this page: Integrations
Where is the API documentation?

Your API token, the endpoint and a quick reference are in your account under Account → API.

More on this page: Integrations

Still need help?

Tell us what you are trying to do and our team will get back to you.

Contact us